These terms and conditions govern the business relationship between you and QueenKulture. By using the QueenKulture website or purchasing from us, you agree to be bound by these terms.

1. Definitions

In this agreement:

  • Carrier: Any person or business contracted by QueenKulture or our artists to transport goods from us to you.
  • Our Website: The entire computing hardware and software installation that supports the QueenKulture website.
  • Goods: Any items offered for sale on our QueenKulture website.
  • Content: Information in any form published on our website by us or with our consent from third parties.

2. Our Contract with You

2.1 These terms apply:

  • 2.1.1 To you as a visitor to our website.
  • 2.1.2 To you as a buyer or prospective buyer of our goods.

2.2 Goods advertised may not always be available.2.3 We accept your order through email confirmation, which will also confirm the details of your purchase and the dispatch date. This is when our contract is formed. Note that prices may change from what is posted on our website.2.4 We may update these terms from time to time; the terms applicable to you are those posted on our website at the time of your order.2.5 All descriptions, weights, and sizes of goods are provided by the artist and are not guaranteed for accuracy; they do not form part of this agreement.2.6 If the goods you ordered are unavailable, we will offer alternatives before dispatching your order. You may:

  • 2.6.1 Accept the alternatives offered.
  • 2.6.2 Cancel your order.
  • 2.6.3 Leave the order valid but instruct us to omit the out-of-stock item.

2.7 Your contract is with QueenKulture.

3. Price and Payment

3.1 Full payment is required before we send any part of your order.3.2 Banking charges incurred by the receiving bank on payments to QueenKulture will be borne by us; all other charges related to payments in currencies other than pounds sterling will be your responsibility.3.3 Any exchange rate details provided by QueenKulture are approximate and may vary.3.4 You must pay all sums due to QueenKulture as specified without set-off, deduction, or counterclaim.

4. Information You Provide

4.1 You agree to provide accurate, up-to-date, and complete information about yourself, which we need to fulfill your order.4.2 We will make reasonable efforts to respond to any dissatisfaction expressed by you within 7 days of purchase.

5. Delivery

5.1 Deliveries will be made by the carrier to the address specified in your order; ensure someone is present to accept delivery.5.2 If we cannot deliver your artwork within 30 days of your order date, we will notify you via email to arrange a new delivery date.

6. Disclaimers

6.1 QueenKulture reserves the right to make improvements or changes to the website, content, or artworks at any time without notice.6.2 Content may contain technical inaccuracies or typographical errors.6.3 We provide no warranty or representation regarding:

  • 6.3.1 The adequacy or appropriateness of goods for your purpose.
  • 6.3.2 The truthfulness of information on the QueenKulture website.
  • 6.3.3 Implied warranties regarding merchantability or fitness for a specific purpose.
  • 6.3.4 Compatibility of our website with your equipment or software.
  • 6.3.5 Compliance with any law.
  • 6.3.6 Non-infringement of any rights.

6.4 Our liability in any claim against us is limited to the value of the goods purchased under the contract in dispute.

7. Content and Intellectual Property Rights

7.1 Title, ownership rights, and intellectual property rights in content provided by QueenKulture remain solely with us, and we will protect these rights globally.7.2 You may not copy, modify, publish, transmit, transfer, sell, reproduce, create derivative works from, distribute, perform, display, or exploit any content unless expressly permitted in this agreement.

8. Indemnity

You agree to indemnify QueenKulture against any claims or demands made by third parties arising from your use of our website or infringement of any intellectual property rights.

9. Return Policy

9.1 We appreciate your purchase from our website and offer a Seven-Day Artwork Exchange policy for incorrect purchases (wrong piece or size) or if there has been a change of heart; however, there are no refunds on art purchased.9.2 If an exchange occurs, shipping fees will be charged to the buyer’s account; QueenKulture is not liable for damages during transit back to us.9.3 Ensure that artwork is securely packaged for return shipping; we will not accept items damaged in transit due to insufficient packaging and will return them at your expense.9.4 Returns Process: To initiate a return within seven days of receiving your artwork:

  • Email us stating your reason for return.
  • Schedule a courier for pickup and delivery back to our gallery.
  • Include a printed confirmation email with the returned item.

After receiving and checking the returned item, we will process an exchange as quickly as possible (allow up to 7–15 working days).

10. Rights of Third Parties

Nothing in this agreement confers any benefit on third parties under the Contracts (Rights of Third Parties) Act 1999.

11. No Waiver

No waiver by QueenKulture of any right shall operate as a waiver of any other right or that same right at a future time; nor shall delay in exercising any power be interpreted as a waiver.

12. Dispute Resolution

In case of disputes arising from these terms or contracts with QueenKulture, you agree to engage in good faith mediation before pursuing arbitration or litigation.

13. Persons Under Age 18

13.1 If you are under 18 years old, you confirm that you have obtained permission from your parents or legal guardians before providing any information about yourself online.13.2 QueenKulture makes no representations that this website’s content is suitable for individuals under age 18. By using our services and purchasing goods from QueenKulture, you acknowledge that you have read and understood these terms and conditions and agree to abide by them.